This lesson plan combines English Language Arts, ESL, ELL, customer service, making a complaint, linkers, sentence structure, dialogues, Functional Language, Role-Plays, speaking, projects, and research in one lesson.

It's great for thematic classes, especially for teenagers and adults.

What is it?

• a no-prep lesson plan for teenagers and adults

• speaking

• vocabulary

• grammar

• functional language

• real-life content

• ESL levels: A2+/B1+

• PDF and PowerPoint

What's Included?

• a fully designed lesson for at least 90 minutes that requires no preparation - 4 pages full of various activities

• a fully animated PowerPoint presentation (same content - some elements are not editable!)

• in both A4 and US letter formats

• the key is included

Activities:

• Warm-up

  • brainstorm

• Discuss

  • match the two halves and discuss the questions

• Decide

  • which customer service is the best? phrases for expressing opinions

• Tips

  • Fill in the gaps

  • True or False?

• Vocabulary

  • choose the correct option

• Functional Language

  • dialogues x3

• Grammar

  • linkers

• Role-play

  • 2 situations

• Project

  • research a funny situation

Aims:

• to improve communication by discussing various topics related to customer support, making a complaint, asking for clarification, recommendations, help, and more!!

• to improve thematic vocabulary skills

• to practise linkers

• to practise giving opinions

• to practise polite questions

• to practise real-life situations

Help your pre-intermediate and intermediate ESL students to be the most communicative learners in the world with this no-prep lesson plan!