[PDF/PPT] Handy Situations: Customer Service

This lesson plan combines English Language Arts, ESL, ELL, customer service, making a complaint, linkers, sentence structure, dialogues, Functional Language, Role-Plays, speaking, projects, and research in one lesson. It's great for thematic classes, especially for teenagers and adults.

Kaya

2/2/2024

This lesson plan combines English Language Arts, ESL, ELL, customer service, making a complaint, linkers, sentence structure, dialogues, Functional Language, Role-Plays, speaking, projects, and research in one lesson.

It's great for thematic classes, especially for teenagers and adults.

What is it?

  • a no-prep lesson plan for teenagers and adults

  • speaking

  • vocabulary

  • grammar

  • functional language

  • real-life content

  • ESL levels: A2+/B1+

  • PDF and PowerPoint

What's Included?

  • a fully designed lesson for at least 90 minutes that requires no preparation - 4 pages full of various activities

  • a fully animated PowerPoint presentation (same content - some elements are not editable!)

  • in both A4 and US letter formats

  • the key is included

Activities:

  • Warm-up

    • brainstorm

  • Discuss

    • match the two halves and discuss the questions

  • Decide

    • which customer service is the best? phrases for expressing opinions

  • Tips

    • Fill in the gaps

    • True or False?

  • Vocabulary

    • choose the correct option

  • Functional Language

    • dialogues x3

  • Grammar

    • linkers

  • Role-play

    • 2 situations

  • Project

    • research a funny situation

Aims:

  • to improve communication by discussing various topics related to customer support, making a complaint, asking for clarification, recommendations, help, and more!!

  • to improve thematic vocabulary skills

  • to practise linkers

  • to practise giving opinions

  • to practise polite questions

  • to practise real-life situations

Customer Service ESL Vocabulary Role Play Dialogues Speaking
Customer Service ESL Vocabulary Role Play Dialogues Speaking

Help your pre-intermediate and intermediate ESL students to be the most communicative learners in the world with this no-prep lesson plan!